AMSURY, F.; RUHYANA, N.; SAPUTRA, I.; SULISTYOWATI, D. N. CLASSIFICATION OF CUSTOMER COMPLAINTS ON INSTAGRAM COMMENTS USING NAÏVE BAYES ALGORITHM WITH N-GRAM FEATURE EXTENSION. Jurnal Techno Nusa Mandiri, [S. l.], v. 17, n. 2, p. 109–116, 2020. DOI: 10.33480/techno.v17i2.1632. Disponível em: https://www.ejournal.nusamandiri.ac.id.103-80-238-135.cpanel.site/index.php/techno/article/view/1632. Acesso em: 3 mar. 2026.